1. Ownership and Intellectual Property

All content, software, processes, and services provided by DropInAdmin are the exclusive property of DropInAdmin, unless otherwise stated. Use of our website or services does not transfer any intellectual property rights to you or any third party.

2. Acceptance of Terms

By accessing or using our services, you agree to comply with these Terms of Service, our Privacy Policy, and any related policies referenced herein. If you do not agree, please discontinue use of our website and services. We reserve the right to modify these terms at any time. Continued use constitutes acceptance of the updated terms.

3. Service Description

DropInAdmin provides on-demand and subscription-based IT solutions, including (but not limited to) server and cloud management, DevOps automation, system monitoring, consulting, cost optimization (“declouding”), and custom development.

• Server management: monitoring, updates, hardening, and incident response.

• Cloud services: migration, architecture, cost optimization, and support for AWS, Azure, GCP, DigitalOcean, Linode, and on-premises.

• DevOps/automation: pipeline design, CI/CD, infrastructure as code, automation scripts, and observability tooling.

• Consulting and support: advice, audits, best practices, and custom project delivery.

3.1. Service Plans & Subscriptions

Our services are available as one-time, hourly, monthly, or annual subscription plans. All plans are subject to availability and described on our website or in custom proposals.

4. Account Registration & Security

To access certain services, you may need to register for an account and provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and for all activity occurring under your account.

4.1. Account Responsibility

You agree to notify us immediately of any unauthorized use of your account. DropInAdmin is not liable for any loss or damage arising from your failure to comply with this security obligation.

5. Payments, Billing & Taxes

All prices are exclusive of applicable taxes unless otherwise noted. You are responsible for paying all applicable taxes. Payment methods include credit/debit card or other options provided at checkout, processed securely via Stripe. By submitting payment information, you authorize us (and our payment processors) to charge the applicable fees.

5.1. Automatic Renewals

Subscriptions will renew automatically unless canceled prior to the renewal date. You can manage or cancel your subscription via your account dashboard or by contacting us.

5.2. Refund Policy

Refunds may be available within the first 30 days of service under certain conditions, as detailed in our Refund Policy. Custom projects, consulting, or usage-based services may not be refundable once delivered or commenced.

6. User Conduct & Acceptable Use

You agree not to use our services for any unlawful, abusive, or unauthorized purpose, including but not limited to:

• Violating laws or regulations.

• Disrupting or interfering with the security or integrity of our systems.

• Attempting to gain unauthorized access to other accounts, networks, or data.

• Sending spam or engaging in fraudulent or malicious activities.

7. Third-Party Services & Integrations

Our website and services may integrate with or link to third-party services such as Stripe (billing), Tawk.to (chat), Google Analytics, Facebook Pixel, Google Ads, Matomo, Crazy Egg (analytics), and others. Use of these services is subject to their respective terms and privacy policies. We do not control third-party services and are not responsible for their content or practices.

For certain lead generation or marketing partnerships (e.g., ClickBank), no customer billing or project data is shared.

8. Service Availability & Disclaimers

We strive to maintain reliable and secure services, but we do not guarantee uninterrupted or error-free operation. All services are provided “as is” and “as available,” without warranties of any kind, express or implied. We disclaim all liability for any indirect, incidental, or consequential damages, including loss of data, profits, or business opportunities.

9. Indemnification

You agree to indemnify and hold harmless DropInAdmin, its affiliates, officers, agents, and employees from any claims, damages, losses, or liabilities (including legal fees) arising from your use of our services or violation of these terms.

10. Modifications to Terms

We may modify these Terms of Service at any time. Updates will be effective upon posting to our website. Your continued use constitutes acceptance of the revised terms.

11. Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Jacksonville, Florida.

12. Contact Us

If you have questions, concerns, or suggestions about these Terms of Service, please contact us at [email protected].