1. Introduction

DropInAdmin (“we”, “us”, or “our”) provides DevOps, automation, infrastructure, and cloud optimization services to businesses globally. We value your privacy and are committed to being transparent about our data practices.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website and services.

2. Information We Collect

2.1. Information You Provide

• Contact details: name, email, phone number, company, and any information you provide through forms, email, or live chat (Zendesk).

• Account and billing information: when you sign up or purchase services, we collect billing details and payment information processed securely via Stripe (we do not store full credit card numbers ourselves).

• Service data: configuration, project, and infrastructure details you share as part of project onboarding or consulting.

2.2. Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, referring URLs, device identifiers, and information about how you interact with our site and services.

• Cookies and tracking: We use cookies and similar technologies for analytics, marketing, and personalization. You may adjust your browser settings to refuse cookies, but some features may not function properly.

2.3. Information from Third Parties

We may receive information from third-party sources, such as lead generation partners, job boards, or referrals, as well as integrations (e.g., Slack, GitHub) at your direction.

3. Analytics, Marketing, and Tracking Technologies

• Google Analytics: Used to analyze site usage, performance, and traffic patterns. Google Analytics may use cookies and collect anonymized usage data as described in Google’s Privacy Policy.

• Matomo: We may use Matomo (self-hosted or cloud) for privacy-centric analytics, storing data in compliance with privacy regulations.

• Facebook Pixel & Facebook Ads: Used to measure ad performance and retarget visitors. Facebook may collect data according to their privacy policy.

• Google Ads: Used for remarketing and conversion tracking. Google may use cookies to serve ads based on your past visits to our site.

• Zendesk: We use Zendesk for real-time customer support through live chat and support tickets. Conversations may be stored securely by Zendesk. For more, see Zendesk’s Privacy Policy.

• Crazy Egg: Used to understand user interactions and improve website usability through heatmaps, click tracking, and session recordings. Data is anonymized and does not include personal identifiers. For more, see Crazy Egg’s Privacy Policy.

You can opt out of some analytics or ad tracking via browser settings, plugin tools, or industry opt-out pages such as NAI and Google Analytics Opt-out.

4. Billing and Payment Processing

Payments are processed via Stripe, a secure PCI-compliant payment provider. We do not store your full payment details on our servers. For details on how Stripe handles your data, please refer to the Stripe Privacy Policy.

5. Lead Generation and Partnerships

We may occasionally work with partners like ClickBank for lead generation or marketing. Customer data is not shared with ClickBank; any leads or marketing activity involving ClickBank does not include access to user/customer records or billing information.

6. How We Use Your Information

• To provide and improve our DevOps, automation, declouding, and consulting services.

• To respond to your inquiries, support requests, and to deliver project updates.

• To process transactions and manage billing via Stripe.

• For analytics, product improvement, marketing, and advertising.

• To comply with legal obligations and enforce our agreements.

7. Sharing Your Information

• With service providers and vendors who help deliver our services (e.g., Stripe, payment processors, hosting providers, cloud platforms).

• With analytics and marketing platforms as described above (Google, Facebook, Crazy Egg, Matomo).

• With your consent, for integrations or collaborations (e.g., when adding users to Slack, GitHub, or project workspaces).

• When required by law, court order, or regulatory requirements.

• In connection with a business transaction (e.g., merger, acquisition, asset sale), subject to confidentiality.

We do not sell your personal data to third parties.

8. Data Retention

We retain personal information as long as necessary to provide services, fulfill the purposes described in this policy, or as required by law. You may request deletion or anonymization of your data by contacting us.

9. Data Security

We implement administrative, technical, and physical safeguards (such as SSL/TLS, firewalls, access controls, and monitoring) to protect your information from unauthorized access or disclosure.

10. Your Rights

• Access, correct, update, or delete your personal information.

• Opt out of marketing communications.

• Restrict or object to certain processing (subject to applicable law).

• EU/UK residents: Right to data portability and right to lodge a complaint with your local data protection authority.

• California residents: You may exercise CCPA rights including opt-out of “sale” of personal information (we do not sell data, but honor CCPA requests).

To exercise your rights, email [email protected].

11. International Data Transfers

Our servers and many of our vendors are located in the United States and other countries. If you are accessing our services from outside the U.S., you consent to your data being transferred and processed internationally as described in this policy.

12. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware that information from a child has been collected, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the effective date at the top and, where appropriate, notify users of major changes via email or our website.

14. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us at [email protected].