When something breaks in production, you don't want to wait behind a tier-1 triage queue — you want a senior US engineer on the problem the same day. We triage, stabilize, and get you back up, then find the root cause so it doesn't happen again. And for ongoing peace of mind, an on-call retainer with defined escalation means someone is always ready before the next incident.
The same senior US engineers who run infrastructure day to day handle the emergency — so triage, the fix, and the prevention all come from people who understand production.
Something's broken right now and you need help today. Start an emergency session and get a senior engineer engaged the same day — no junior triage tier standing between you and the fix.
On a retainer, incidents route through a defined escalation path so a senior engineer is reachable around the clock. You know exactly who gets paged and how — before the next outage, not during it.
First we stop the bleeding: scope the blast radius, contain the impact, and restore service. Getting you back up safely comes before anything else — cleanup and analysis follow once you're stable.
Once the fire's out, we dig into why it happened. You get a clear, blameless postmortem — what failed, why, and the contributing factors — written so your team and stakeholders can actually follow it.
Every incident becomes a runbook: the exact steps to detect, respond to, and resolve it next time — plus the fix or safeguard that stops it recurring. Version-controlled and handed to your team.
Prefer to have cover in place before you need it? A retainer keeps a senior engineer on standby with agreed escalation and reserved hours — so response is a known quantity, not a scramble.
Whether it's a one-off emergency or an incident under retainer, the arc is the same — get you stable first, then make sure it doesn't come back.
A retainer reserves a senior engineer's hours and sets a defined escalation path, so response is a known quantity. Start one directly, or talk it through first — retainers run on the same plans, so nothing here is a bespoke number.
Lighter standing cover at $499/mo — reserved hours and an escalation contact for teams that mostly need a senior engineer on call for the occasional incident.
Our most common retainer at $1,199/mo — reserved hours, defined escalation, and the same engineers handling both incidents and prevention work between them.
Priority, broader coverage from $2,499/mo — for higher-stakes production where you want the widest escalation and the most reserved senior time.
Just need a one-off? Buy Drop-In hours at $199/hr — no plan required. Not sure which fits? Talk to us and we'll match cover to your production.
If something's broken right now, start an emergency session and we'll get a senior US engineer engaged the same day. If you'd rather have on-call cover in place with defined escalation, let's set up a retainer that matches your production.
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